Effective July 25, 2026
Information we collect
We collect account email addresses, billing and purchase references, recipient names and email addresses, scheduling details, support messages, security events, and the private video Gifts families choose to record. Stripe handles payment-card information; RememberMeVault does not store complete card numbers.
How information is used
We use information only to operate accounts, process purchases, protect Vaults, store and deliver Gifts, provide support, prevent abuse, send required service notices, honor cancellation and deletion requests, and comply with law.
Service providers
Cloudflare provides application hosting, private object storage, database, security, and delivery infrastructure. Stripe processes payments and renewals. Brevo sends transactional emails. These providers process information only as needed to provide their services under their own contractual and privacy obligations.
Private Gifts
Gift files are stored in a private bucket and are not published at public storage addresses. Recipient access requires email verification. We do not sell family data, place advertising inside private Gifts, or use private recordings to train public artificial-intelligence models.
Retention and deletion
Active Gifts are retained while Legacy Protection remains active and as needed for delivery. Cancellation begins a 60-day safeguard period with reminders before deletion. A recipient may confirm a downloaded Gift was safely saved, allowing the hosted copy to be removed. Limited billing, security, or legal records may be retained as required for fraud prevention, accounting, disputes, or law.
Choices and requests
Families can edit or delete undelivered Gifts, change delivery details, cancel Legacy Protection, and request access to or deletion of personal information. We may verify identity before fulfilling a request.
Security and incidents
We use access controls, private storage, encrypted connections, verification codes, rate limits, administrator MFA, audit records, and recovery procedures. No system is risk-free. If an incident materially affects personal information, we will investigate and provide notices as required by applicable law.
Contact
RememberMeVault is operated by Created Cafe, LLC. Privacy questions and requests can be submitted through our contact form or sent to info@remembermevault.com.
This launch policy is an operational draft and should be reviewed by qualified privacy counsel before a broad public launch.